Refund and Returns Policy – Effective Date: January 17, 2025

Introduction

At LuxeSBeau, we want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines our procedures for handling returns, refunds, and exchanges. By purchasing from our website, you agree to the terms and conditions outlined in this policy.

If you have any questions or need assistance, please contact us using the following information:

  • Email: info@luxesbeau.com
  • Phone: 818-893-8221
  • Address: 4869 Quiet Valley Lane, Sepulveda, California, United States

1. Return Eligibility

We accept returns on most items, provided that the conditions below are met:

  • Return Window: You may return items within 30 days of receiving your order.
  • Condition of Items: Items must be unused, unworn, and in their original packaging. They must also be free from any signs of wear, alterations, or damage.
  • Proof of Purchase: A valid receipt or order number is required for all returns and exchanges.
  • Exclusions: Some items, including personalized, custom-made, or final sale products, are non-returnable. Please check the product details for any return restrictions before purchasing.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email our customer service team at info@luxesbeau.com with your order number and the reason for your return.
  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number, which you will need to include with your return package.
  3. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defective item or an error on our part.
  4. Packaging: Please securely package the returned item(s) to prevent damage during shipping.

3. Refund Process

Once your returned item is received and inspected, we will process your refund or exchange within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

  • Refund Method: Refunds will be issued via the same method used to make the original purchase (credit card, PayPal, etc.).
  • Shipping Fees: Shipping fees are non-refundable, except in cases of defective products or shipping errors.
  • Partial Refunds: If items are returned in used or damaged condition, a partial refund may be issued based on the item’s condition.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, you may do so within 30 days of receiving your order. The process for exchanges is similar to returns, but you will be charged for the shipping cost of the new item.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@luxesbeau.com with photos of the damage and your order number. We will arrange for a free return and issue a full refund or replacement as needed.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or credit card company. It may take some time before the refund is officially posted.

7. Changes to the Refund and Returns Policy

We may update this Refund and Returns Policy from time to time. Changes will be posted on this page, and the updated policy will be effective immediately upon posting. Please review this policy periodically to stay informed.